Initializing Support for Java Development

My new mission consists in organizing and planning all the tasks linked to a Java platform development, to train and support developpers accross the world.

First, identifying the good tools to manage the support. Open Source powa ! Mantis will be the one I need. Worldwide Communication will be driven through the Microsoft Communicator tool, a good professional evolution of the wenn known MSN Messenger, integrating some professionnal capabilities like session sharing/ application sharing and a whiteboard to show what you can not explain 😉

Next step, identify people who need to be trained and plan the training sessions.